Refund policy

RETURN & EXCHANGE POLICY

At Shapora, we prioritize hygiene and product quality. Due to the nature of shapewear products, we do NOT accept returns.

EXCHANGE POLICY:
We offer exchange within 3 days of delivery.

To be eligible for exchange:
• Item must be unused and in original condition
• All original tags and packaging must be intact
• No signs of wear, damage, or washing

WHY NO RETURNS?
Shapewear is a hygiene-sensitive product. We do not allow returns to ensure:
• Proper hygiene standards for all customers
• Avoid misuse (ordering multiple sizes and returning)

DAMAGED / DEFECTIVE PRODUCT:
If you receive a damaged or defective product:
• Record an unboxing video clearly showing the issue
• Share it with our official WhatsApp within 24 hours of delivery

After verification, we will offer a replacement or refund.

EXCHANGE PROCESS:
• Contact us on WhatsApp within 3 days of delivery
• Our team will guide you through the exchange process

REFUND PROCESS (FOR APPROVED CASES ONLY):

Once the returned product is picked up and passes our quality check, the refund will be processed within 5 business days.

Refund will be issued to the original payment method or as store credit (if applicable).

NOTE:
Shapora reserves the right to deny exchange if product does not meet the above conditions.